The TV Shield: Our Return Policy
30 Day Money Back Guarantee
We offer a 30 Day Money Back Guarantee on all unopened, unused and/or undamaged units. The unit must be unaltered and it must have the protective covering(s) on the front panel and be undamaged and in original new condition. A 10% restocking fee applies and all refunds will be minus the actual shipping charges to and from Protective Enclosures Company.
Upon acceptance and processing of the return/refund, all funds will be returned to the original method of payment (minus all fees).
The company reserves the right to remedy any minor defects in defective units by replacing defective, inoperable or missing parts rather than offering a refund or exchange.
After 30 days, and up to 90 days from the date of the purchase, if you are not happy with The TV Shield® enclosure, and have opened it, you can return it for a refund, less actual shipping charges to and from Protective Enclosures Company. The unit(s) must have protective covering(s) on the front panel and be undamaged and in original new condition. Due to the nature, size and logistics in inventory management and distribution, our restocking fee after 30 days, and up to 90 days, is 25% and applies to all opened / new non defective The TV Shield® enclosures.
All special order items, build to order items, TVs/Digital Displays or orders over $25,000 are non-returnable unless otherwise stated in writing by an authorized representative of PEC.
All refunds will be returned to the original method of payment minus all fees and will be processed on our end within 10 business days (excluding weekends and holidays).
Protective Enclosures Company DOES NOT accept returns on units that have been drilled, scratched, damaged, abused or have had the protective coverings taken off of the front panel, as they cannot be resold as new products. If you have made a mistake when drilling or mounting The TV Shield®, although we will not accept a return within terms, we do have several remedies available to you to help you repair the "damaged" area and still be able to use your unit. Please call our customer service department for help at 1-800-331-2628 which is toll free, anytime during normal business hours which are between 9:30am and 6:00pm Eastern Standard Time, Monday through Friday.